Shipping Policy

Shipping & Production Policy

Last Updated: March 4, 2026

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Thank you for visiting and shopping at KC Custom Wood.  Following are the terms and conditions that constitute our Shipping Policy.

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1. Processing and Construction Time

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Because many of our items are handmade or custom-built, we require a 5–7 business day production period before your item is ready to ship.

• Business Days: Monday–Friday, excluding weekends and national holidays.

• Order Confirmation: You will receive an email confirmation when your order is placed, and another when it ships.

• High Volume: In the event of high order volume, production may be delayed by a few days.

• Upon receiving your order, we will contact you with an estimated shipping date. At hat time you are free to cancel your order if the wait exceeds your expectations.

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2. Domestic Shipping Rates and Estimates

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Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: Estimated delivery time of [X-Y] business days after shipment.

• Expedited Shipping: Available for an additional cost at checkout.

3. Tracking Your Order

Once your item is constructed and packaged, you will receive a shipment confirmation email containing your tracking number. The tracking number will be active within 24 hours.

4. International Shipping

We currently ship to [list countries or "the United States and Canada"]. Shipping charges for international orders will be calculated at checkout.

• Note: International orders may be subject to import duties and taxes (including VAT) once the package reaches the destination country. [Your Business Name] is not responsible for these charges.

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5. Damages, Lost, or Stolen Packages

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KC Customs wood is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

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6. Returns & Exchanges

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Due to the custom nature of our products, all sales are final on custom made items. Please review our return policy for more details.

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7. Contact Us

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If you have any questions about the shipping or status of your order, please contact us at:

• Email: rob.romey@me.com

• Website: www.kccustomwood.com